INSURANCE INFORMATION - Duran's Roofing & Remodeling

Protect yourself from contractor scams

After a big storm or other disaster, a criminal element may be drawn to the area. Fraud can range from shoddy repairs to price gouging to people who take the money and run. Here are FOUR steps for homeowners to take that will ensure you stay safe during a stressful time.

1. Get Written Estimates

These should be on the company’s letterhead with clear contact information. Keep a copy of all copies of agreements and warranty terms.

2. Check Out Companies

Beware of a contractor who only has out-of-town references or who solicits door to door. Make sure to check references, phone numbers, and addresses, if possible. Conduct web searches. Check for complaints with the local Better Business Bureau.

3. Don’t Pay Up Front

Good contractors may require a partial payment up front to get started. Don’t make your final payment until the job is finished and you receive any necessary permits. If a disaster is declared, contractors from outside your area can’t ask for payment before they start work.

4. Beware of Offers to Waive the Deductible

The deductible is part of your insurance agreement. It is illegal for contractors to offer to waive a deductible or promise a rebate for all or part of a deductible. If a contractor offers to “work the deductible into the bid,” they are committing fraud.

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WHAT OUR CLIENTS ARE SAYING

I love working with Duran's. They are fast and do a terrific job. Jenny keeps the office running like clockwork. Even though I don't speak the same language as the gentleman who did the work this time it was easy to see that he knew his work and took pride in the job he did. Many thanks for being reliable in this unpredictable Texas weather.

Great company!!! Did a fantastic job installing a fence for me at my new house. Looks absolutely AMAZING!!! I will forever use Durans for any work that I need or will need in the future. They always do a great job and leave the site clean with no trash left behind. I couldnt even tell they were there!!! Dont hesitate to give them a call if you need anything done around your house. You wont be disappointed.

They have done so many things for us from roofing, window replacement, patio cover, and replaced front porch columns, amazing work. Neat, clean...we can't say enough good about this company and their employees. Hope to use them soon to replace our drive way.

I just wanted to thank Duran's Roofing and Home Services for the excellent job on repairing our spare bedroom from water damage. This is not the first job they have put a new roof and a remodel on our sunroom for us and every time the workmanship and service has been outstanding. Thank you to Jennie, Stephen and Rolando you make doing business very easy.

When I contacted Duran's to do some sheetrock repair and painting in my home, they were prompt in sending someone out to review my requirements. Their estimation of cost was very reasonable and Duran's quickly scheduled someone to do the work. The professionals arrived on time and finished the work in one day and I was very pleased with the results. Both the materials and work were of very high quality and the staff was very professional and friendly. I'd recommend Duran's to anyone looking for home improvements and repair.